Preparing for a Care Quality Commission (CQC) interview as a Registered Manager involves understanding CQC’s expectations, demonstrating compliance with the Key Lines of Enquiry (KLOEs), and being able to clearly explain how your service delivers high-quality care. Below are key steps you can take to ensure you are well-prepared:
- Know the CQC Standards and KLOEs Review the CQC’s five key questions: Is the service Safe, Effective, Caring, Responsive, and Well-led? Become familiar with the Key Lines of Enquiry (KLOEs) and their supporting prompts. Be prepared to demonstrate how your service aligns with these standards by providing relevant examples and evidence. Ensure you have a solid understanding of the new CQC Single Assessment Framework (if applicable) and its impact on inspections and interviews.
