CQC Quality Assurance Audits
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QUALITY ASSURANCE AUDITS
In Adult Social Care, quality starts from what matters most to enable people to live their lives in the way they want. By definition, there can be no ‘one size fits all’ in personalised care and support. Getting the right balance for people can only be achieved through a person-centred approach which understands someone’s personal history, current circumstances, future aspirations and what is important to them. This may change over time – so it is important not to make assumptions.
Quality assurance is integral to the provision of good quality care. It has been long recognised as good commercial practice for businesses to check that their goods and services meet customer expectations and comply with industry standards. Within the healthcare sector, regulations require providers to have systems that assure Commissioners, Local Authorities, other stakeholders, and regulatory bodies that they deliver Safe, Caring, Effective, Responsive and Well-Led services (Key Lines Of Enquiry)(KLOEs).
Guidance on meeting KLOEs
The following regulations give guidance on the expectations to be met by providers of regulated activities:
• The Care Act 2014
• Equality Act 2010
• The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
• Health and Safety at Work etc. Act 1974
• Human Rights Act 1998
• The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009
• Management of Health and Safety at Work Regulations 1999
• Safeguarding Vulnerable Groups Act 2006
• The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2012
In line with the Quality Assurance and Management Policy Ultra Healthcare supports organisations to comply with Regulation 17: Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and accompanying Care Quality Commission (CQC) guidance.
Regulation 17 requires care providers to have systems for regularly assessing and monitoring the quality of the services and of risks to the safety of the people who use the service as an integral part of their accountability role.
Our Quality Audit Package includes all relevant and appropriate quality compliance systems to make sure you are abreast with the latest guidance on Key Lines of Enquiries (KLOEs) and legislation.
The Quality Assurance and Management Care Package organised in an easy to follow structure. You will have up to 140 various audits and forms to select as appropriate to your needs; divided into the following sections:
Caring Audits
Caring Audits :-will evidence how your organisation delivers quality care in the following areas:
- Care Relationships
- Involvement
- Privacy and Dignity.
Effectiveness Audits
Effectiveness Audits -evidence how your organisation meets this Key Line of Enquiry with regards to:
- Healthcare
- Mental Capacity and Consent
- Meeting nutritional needs
- Partnership working
- premises audits and
- effective staffing.
Effectiveness Audits
Effectiveness Audits -evidence how your organisation meets this Key Line of Enquiry with regards to :
- Healthcare
- Mental Capacity and Consent
- Meeting nutritional needs
- Partnership working
- Premises audits and
- Effective staffing.
Responsiveness Audits
Responsiveness Audits -evidence how your organisation meets this Key Line of Enquiry with regards to:-
- Managing complaints and concerns
- End of Life and
- Person centred care planning.
Well Led Audits
Well Led Audits -evidence how your organisation meets this Key Line of Enquiry with regards to:-
- Continuous learning
- Engagement and involvement
- Good governance
- Partnership working and
- Person centred care planning.
How your quality assurance documents will be delivered to you.
Documents will be delivered via email in editable word format. Ultra Healthcare Solutions can customise your documents at an extra cost.
Cost (Customised)
£780.00
Key Lines of Enquiry (KLOEs)
KLOEs are used by CQC inspectors to make a judgement about the quality of service being provided. A service will be rated depending on how they have evidenced compliance to the outcomes as stated in the Fundamental Standards.
Key Lines of Enquiry
Below are the question you need to answer about your service. Is the service?
It means people, staff and visitors are protected from abuse and avoidable harm.
Our QAMS will support providers to evidence the following:
- S1-As a registered provider, you must have systems, processes and practices that safeguard people from abuse.
- S2-Risks assessments must be in place, monitored and regularly reviewed and their freedom respected
- S3-Service must have sufficient suitably qualified staffing levels at all times
- S4-Medication must be used safely.
- S5-There must be effective infection control and prevention measures.
- S6-A service must learn and improve
Contact our team if you need support in this area.
It means people’s care, treatment and support achieves good outcomes, promotes a good quality of life and is evidence-based where possible.
Our QAMS will support providers to evidence the following:
- E1-That people’s needs and choices are assessed and care and treatment and supported are delivered in an evidence based approach.
- E2-That staff have skills, knowledge and experience to deliver effective care and support.
- E3-That people are supported to eat and drink enough to maintain a balanced diet
- E4-That your staff team work across organisations to deliver effective care, support and treatment.
- E5-That people are supported to live healthier lives
- E6-That individual needs are met by the adaption, design and decoration of premises.
- E7-That consent to care and treatment is always obtained in line with the legislation.
It means staff involve and treat people with compassion, kindness, dignity and respect.
Our QAMS will support providers to evidence the following:
- C1-The service ensures that people are treated with kindness, respect and compassion and emotional support given when required.
- C2-The service support people to express their views and actively involved in making decisions about their care, support and treatment as far as possible.
- C3-The service respect and promote people’s privacy, dignity and independence.
It means services are organised so that they meet people’s needs.
Our QAMS will support providers to evidence the following:
- R1-How people receive personalised care that is responsive to their needs
- R2-How are people’s concerns and complaints listened and responded to and used to improve the quality of care?
- R3-How are people supported at the end of their life to have a comfortable, dignified and pain-free death.
It means leadership, management and governance of the organisation assures the delivery of high-quality person-centred care, supports learning and innovation, and promotes an open and fair culture.
Our QAMS will support providers to evidence the following:
- W1-Is there a clear vision and credible strategy to deliver high-quality care and support, and promote a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people?
- W2-Does the governance framework ensure that responsibilities are clear and that quality performance, risks and regulatory requirements are understood and managed?
- W3-How are the people who use the service, the public and staff engaged and involved?
- W4-How does the service continuously learn, improve, innovate and ensure sustainability?
- W5-How does the service work in partnership with other agencies?
Get Started
Let us help you get your Bids & Tender submissions started today. Ring us or click the button below and we will talk you through the process and get you started in no time.
Frequently Asked Questions
Here are some of the common questions we are always asked:
We cover regulated and unregulated activities within Health & Social Care, for all regulations and compliance. This includes policies and procedures for Domiciliary Care Agency, Supported Living, Semi-independent 16+, Care employment agencies, residential homes and children services.
Yes we do. We will customise your policies to meet your needs. You will need to give us some information that we will use to customise your policies and procedures.
We use a secure shared file that can be access by as many staff as you wish. We are also flexible to send them in any way that is convenient to you.
We offer regular update service that covers changes in Compliance, Regulations and Law.
The policies and procedures can only be shared by authorised people including your own staff team. You are not able to share with other providers who have not subscribed to our service.