CQC Provider & Manager’s Registration for Supported Living and Domiciliary Care Agency

Start-Up Package


CQC Registration, do you need it?                         

Not all health and social care providers need to register with the Care Quality Commission (CQC), but most do. If you provide a regulated activity, and you are a provider of health and social care in England, you have to be registered with the CQC. Some activities may not require CQC registration.

The types of services that need to register include domiciliary care agency, hospitals, care homes, residential care  homes, nursing homes, dental practices, clinics, home care agencies, supported living services. non-emergency transport services, patient transport services, and ambulance services.

How to register with CQC?

We provide support with CQC registration for Supported Living and Domiciliary Care Agencies in England and Wales. Register with CQC with seamless processes and systems. We work with you to register Domiciliary Care Agency, Home Care, Supported Living, for adults 18-65 years old,  Residential Homes and Learning disability and autism services.

CQC Registration Package
Our complete registration package  that complies with the latest CQC Assessment Framework and new Quality Statements, gives you the edge and advantage to start you healthcare business correctly in England.

Do not leave it to chance.

We will work with you so that you get it right the first time, and avoid costly trial and error methods.
We will take away the complexity of registering your care service in England.
We will Support your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015.
Our Policies and procedures will support you to be compliant with the CQC registration requirements.

Are you a new provider or you want to add another service?


If you are setting up a new service , whether this is Domiciliary Care, Supported Living. Supported Accommodation for 16-17 years old young people or Residential care; and providing a regulated activity, you will need to register with CQC. Health and Social Care Act 2008 (Regulated Activities) Regulations 2015 requires that a provider registers with CQC and evidence that they meet the Fundamental Standards of care before they can deliver a regulated activity in England.
Care Quality Support will work with you to make sure you understand what a regulated activity is. The Fundamental Standards are meant to set a bench mark which providers must never fall below. CQC registration may be complicated and lengthy if not done correctly. We will support you to do CQC registration.
As a new provider, CQC will assess your preparedness and ability to deliver high quality service.
Our team will take you through every step of CQC registration to meet the requirements of the Fundamental Standards of Quality and Safety.
Our CQC registration support and guidance will give you up to date Essential Policies and Procedures.
Registration of Children’s Home with OFSTED so that you meet the regulatory requirement. If you deliver personal care to anyone under the age of 16, you need to register with Ofsted., 

What will be included in the CQC Registration Pack?

CQC Registration Requirements

CQC Registration requirements are varied, depending on the type of service you want to register. Here is a set of documents generally required as part of your initial CQC registration. 

  1. Apply for DBS checks through the Post Office
  2. Have your statement of purpose ready
  3. Obtain references
  4. Complete the online  New Registered Provider  and Registered Manager Application form
  5. Provide documents required to register with CQC. The documents may include but not limited to: Care Plans, Service User Guide,  Sample Tenancy Agreement for Supported Living, Care Contracts, Additional Information form
  6. Submit required information (Statement of purpose and Registered Manager application (if applicable)
  7. Review application checklist and submit. 

The Care Standards Act 2000 required registered providers of adult social care and
independent healthcare services to register these services at the level of each “establishment” or “agency”.

Location is where the Regulated activity takes place. This is a place to which people are admitted for the purpose of receiving a regulated activity or a place in which people live as their main or sole place of residence in which they are educated and they receive care or treatment or a branch of an agency providing care. A location is not a private address of a person who uses the service. A location is where the regulated activity will be legally carried on and managed from. For the purpose of registration, CQC may refuse your application if they that find your premises are inadequate. For example, if people’s records are not kept safely and securely. You can use a privately owned home as a location to register a service as long as you meet the criteria of keeping people’s records safe. Contact Ultra Healthcare’s customer service centre for guidance about location, location location.

Care Service provider is required to  a Nominated Individual. This is the key contact with the CQC. Nominated individual is responsible for supervising the regulated activity and can be the same person as the Registered Manager. The nominate individual must demonstrate understanding of the CQC standards and regulations in the sector, meet the expectations of the CQC, be willing to develop themselves as a leader, ensure registered manager has support, focus on quality, ensure the service has safe staffing levels and be able to build and maintain external relationships. Shape culture of the service, network and learn with other nominated individuals and champion excellence in the organisation. 

The current qualification recommended for those wishing to become a registered manager is the Level 5 Diploma in Leadership and Management for Adult Care . As part of the registration process, you will need to attend interviews and answer questions. You’ll need Disclosure and Barring Service checks countersigned by CQC. You must get these before you can submit your application. There is no guarantee that the application to register as a manager will be granted. Before applying for CQC registration, prospective manager must have

  • relevant qualifications
  • current, up to date training in: safeguarding, complaints handling, medication, consent, mental capacity, health and safety and human resources
  • written proof of all your qualifications and completed training.

CQC might also recognise qualifications under
previous systems, including:
■ Registered Managers Award (RMA)
■ NVQ Level 4 in Leadership and
Management for Care Services
■ NVQ Level 4 in Health and Social Care
■ Level 5 Diploma in Leadership for Health
and Social Care
■ relevant nursing, physiotherapy, social
work or occupational therapy qualification
■ degree or masters degree related to social

You need all these in place and available for CQC to check during assessment:

  • business plan
  • financial forecast
  • statement of financial viability from an accredited financial specialist
  • policies and procedures
  • quality assurance system
  • statement of purpose

Registered Manager and Nominated Individual must demonstrate that they are fit and proper to run the service they propose to set up. 

Policies and procedures must be up to date and properly present. Having policies and procedures on its own is not enough for CQC registration. Registered Manager and Nominated Individual must evidence their understanding of the policies and procedures.  We will supply you with over 80 essential start up policies and over 60 optional policies.  Our CQC registration support will include support with:

  • Statement of purpose
  • Care Plans
  • Service User guides
  • Safeguarding policy and procedures
  • Human Rights Policies
  • Governance documents
  • Equality and Diversity Policies

Why Choose Us To Support You With CQC Registration?

We have many years of expertise in supporting new and existing providers to register their domiciliary care and supported living services with CQC, helping them to set up and develop their businesses, and achieving a great deal of financial return.

We support CQC registration of  Care at home, Complex Care and , Treatment of Disease, Disorder and Injury in England. 

Save Money & Time

We have worked hard over the years to processes that are time saving and efficient, so that you hit the ground running. You need to focus on what you do best, to deliver a safe, profitable and efficient healthcare service.

High Success Rate

Our support services guide you to success in no time at all. We work with you to make sure you succeed from the beginning. Our success rate reassures you that if we work together we will achieve faster registration.

Faster Business Growth

Faster growth is assured when you start it right. Your path to profitability will be made easier if you choose to use our systems.

Free Mentoring throughout

Care Quality Support will offer free Registered Manager and Nominated Individual mentoring and coaching services in preparation for registration interview.

Compliant Policies & Procedures

Up to date Domiciliary Care, Supported Living and Residential home policies and procedures. Our policies and procedures that you use for registration are regularly reviewed.

Using CQC Portal

We will be discussing the registration and application processes. We will also explore the use of the CQC portal and the continued benefits of using the portal once registered.

Get Started

Let us help you get your business started today. Ring us or click the button below and we will talk you through the process and get you started in no time.

Frequently Asked Questions

Here are some of the common questions we are always asked:

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 6

The nominated individual should be appropriately skilled with the necessary qualification(s), knowledge and experience and demonstrates the competency required to supervise the management of the regulated activity .They should be an employed director, manager or secretary of the organisation. You can nominate the same person to be the Nominated Individual  and Registered Manager. It is up to you who to nominate, as long as they meet these criteria. 

Being a trained nurse does not automatically qualify you to be a registered manager with CQC. New and aspiring registered managers should work towards the Level 5 Leadership and Management for Adult Care’. 

CQC might also recognise qualifications under
previous systems, including:
■ Registered Managers Award (RMA)
■ NVQ Level 4 in Leadership and
Management for Care Services
■ NVQ Level 4 in Health and Social Care
■ Level 5 Diploma in Leadership for Health
and Social Care
 relevant nursing, physiotherapy, social
work or occupational therapy qualification
■ degree or masters degree related to social

Regulated activities are listed in Schedule 1 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You need to be registered to deliver a regulated activity. 

The regulated activity of personal care consists of the provision of personal care for
people who are unable to provide it for themselves, because of old age, illness or
disability, and which is provided to them in the place where those people are
living at the time when the care is provided. As an example, this includes
personal care provided by a domiciliary care agency. It also includes Shared Lives
schemes, in which cases the provider of the scheme is registered for personal care
and not the owners or providers of the individual homes (accommodation). Personal care is regulated activity  that involves supporting people in their homes (or where they’re living at the time) with things like washing, bathing or cleaning themselves, getting dressed or going to the toilet.

A statement of purpose for a business describes what you do, where you do it and who you do it for.

You have to include a statement of purpose as part of your application and it must include:

  • your aims and objectives
  • the services you provide
  • the different needs of people who use your service
  • your contact details
  • your service’s legal entity
  • the places where services are provided.

CQC registration may take up to 10 weeks from start to finish, depending on a lot of other things. In order to reduce the time, new providers need to conduct their pre-registration preparation properly. This may mean investing in appropriate support from highly competent people for correct guidance as there is need to evidence how providers will meet the Key Lines of Enquiry (amongst other requirements).

The simple answer is YES. CQC can register a manager to manage both Domiciliary Care Agency and Supported Living service. All that the employer needs to satisfy is regulation 19.

Regulation 19: Fit and proper persons employed.

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 19.

The intention of this regulation is to make sure that providers only employ ‘fit and proper’ staff who are able to provide care and treatment appropriate to their role and to enable them to provide the regulated activity. To meet this regulation, providers must operate robust recruitment procedures, including undertaking any relevant checks. They must have a procedure for ongoing monitoring of staff to make sure they remain able to meet the requirements, and they must have appropriate arrangements in place to deal with staff who are no longer fit to carry out the duties required of them.

Employing unfit people, or continuing to allow unfit people to stay in a role, may lead CQC to question the fitness of a provider.

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