CQC

The Process Has Changed If you are planning to add a new location to your CQC registration for a supported living service, this change affects you directly — and you need to act on it now. Previously, the Addition of Location process was largely paper-based. You submitted your application form and supporting documentation, CQC assessed the evidence, and a decision was made. There was no formal interview stage built into the process. That has now […]

Positive feedback matters in CQC (Care Quality Commission) and when it is missing, the impact on service quality is both real and measurable. Imagine a care worker who spends forty minutes patiently supporting a resident through a painful physiotherapy routine, all the while offering quiet encouragement and a warm cup of tea afterwards. The resident feels genuinely cared for. The family notices the difference. Yet not a single word is recorded, shared, or celebrated. A