Why Positive Feedback Matters in CQC-Registered Services
Positive feedback matters in CQC (Care Quality Commission) and when it is missing, the impact on service quality is both real and measurable. Imagine a care worker who spends forty minutes patiently supporting a resident through a painful physiotherapy routine, all the while offering quiet encouragement and a warm cup of tea afterwards. The resident feels genuinely cared for. The family notices the difference. Yet not a single word is recorded, shared, or celebrated. A […]
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